Provider Services
Secure, modern tools built for organizations that manage services, coordinate operations, and protect sensitive client data.
Enterprise-Grade Security and Data Protection
Your clients trust you with sensitive information. We take that seriously, with security and privacy built in from the start.
- Encrypted data in transit and at rest
- Role-based access controls for staff and caseworkers
- Provider-controlled data sharing and permissions
- Activity and access logs for accountability
- Client data is never sold or monetized
Serve clients with confidence knowing their information is protected.
Case Management Platform
Manage clients from first intake to ongoing care - all in one place.
End-to-End Client Management
Track intake, care plans, referrals, and follow-ups in one system.
Custom Forms
Build intake and case management forms tailored to your workflows.
Referrals and Service Search
Find verified services and connect clients to the right help fast.
Role-Based Access
Give staff the access they need and nothing more.
Less paperwork, better coordination, and more time focused on people.
Shelter Management Application
Built specifically for shelters - fast, flexible, and intake-ready.
- Manage beds, rooms, and apartments
- Accept digital referrals
- Configure shelter rules and eligibility
- Real-time visibility into capacity and occupancy
Know what's available and move people through intake faster.
Queue and Intake Management
Designed for high-volume, real-world intake situations.
- Intake queues and wait time tracking
- Fast check-in with mobile barcode scanning
- Photo verification at check-in
Reduce bottlenecks, minimize errors, and keep intake moving.
PSHID - Client Identification System
One secure ID that works across participating providers.
- Unique client ID issued at registration
- Printable ID or digital ID on a client's phone
- Barcode and photo verification
- Permission-based data access
Clients don't have to repeat their story, and providers can deliver faster, more accurate service.
Food Service Management
Accountable, dignified food distribution - without the paperwork.
- Meal tracking for soup kitchens
- Pantry pickup limits based on household size
- Visit history and usage tracking
- Food delivery scheduling
Ensure fair access while maintaining transparency and accountability.
Transportation Management
Coordinate transportation for clients, food, and essential supplies.
Vehicle and Driver Management
Assign vehicles and track driver schedules with clarity.
Passenger Queues and Routing
Manage passenger lists and plan efficient multi-stop routes.
Map-Based Planning
Optimize routes with map-based tools for better reliability.
Reliable transportation leads to better access, fewer missed appointments, and stronger outcomes.
Reporting and Operational Visibility
See what's happening across your organization at a glance.
- Check-in and check-out history
- Service usage trends
- Operational insights and reporting
Make informed decisions backed by real data.
One Secure, Connected Platform
Individually powerful. Even stronger together.
- Reduced duplication
- Better collaboration
- Faster service delivery
- Stronger client trust
Join the Provider Network
Empower your staff. Protect client data. Strengthen your community.
Case Management App
A secure workspace for providers and caseworkers to organize client records, manage referrals, document consent, and keep service coordination moving.
Dashboard, lobby intake, caseworker availability, and client list.
Built Around Real Casework
The app brings client information, service coordination, and referral paperwork into one organized provider workspace.
Client Records
Keep client profiles, contact details, case status, notes, appointments, documents, and service history in one secure record.
Referrals That Can Be Printed
Create referrals directly from the client record, select referral contacts, include receiving provider details, and print professional referral forms.
Consent for Treatment
Highlight consent workflows so staff can document authorization, keep records organized, and support stronger compliance practices.
Team Coordination
Providers can organize caseworkers, locations, client follow-ups, referrals, and day-to-day case activity from a shared platform.
Lobby Management
Manage walk-ins, intake queues, available caseworkers, check-ins, and client flow from a live lobby view.
Appointments and Schedule
View calendars by day, week, or month, create appointments, and keep follow-up work tied back to the client case.
ID Printing
Select clients or staff, manage photos, preview ID cards, and print PSHID cards with barcode support.
Care Plans and Follow-Ups
Track care plans, milestones, referral follow-ups, and high-priority cases so staff can see what needs attention.
Product Screenshots
Explore the main case management tools providers can use to organize client records, coordinate referrals, manage appointments, print IDs, and prepare referral forms.
One Workflow From Intake to Printed Documents
PublicServicesHub brings the day-to-day case management steps into a connected workflow, so staff can move from lobby check-in to records, referrals, schedules, and printed documents.
Manage the Lobby
Track walk-ins, assign caseworkers, and keep intake moving.
Open the Client Record
Review contact information, consent, notes, and case details.
Create the Referral
Select referral contacts, add provider details, and document service needs.
Print and Follow Up
Print referral forms, schedule appointments, and track next steps.
Referral Coordination is the Centerpiece
Providers can help staff move from client need to referral documentation without jumping between disconnected files, emails, and spreadsheets.
- Search referral contacts from the provider's contact list
- Add a new referral contact when one is not already saved
- Capture contact person, phone number, email, service location, and notes
- Print referral forms for handoff, records, or client copies
Important Case Management Features
- Client records and profile management
- Case notes and follow-up tracking
- Appointments and schedule tools
- Care plans and service milestones
- Referral contacts and printed referral forms
- Lobby intake queue and caseworker availability
- Printable PSHID cards with barcode support
- Consent for treatment documentation
Ready for Provider Teams
The Case Management App is designed to help organizations coordinate services, protect records, and give staff a clearer way to support clients.
Pricing & Access
PublicServicesHub exists to make essential services easier to access, more connected, and always available to the people who need them most.
Always Free Core Services
The following features are free and will remain free.
Members (Clients Seeking Services)
- Create an account
- Search for services
- Save resources
- Access referrals and shared information
Caseworkers
- Case management tools
- Client intake and referrals
- Case notes and progress tracking
- Communication with providers
Service Providers
- Create and manage organization profiles
- Manage service listings
- Assign and manage caseworkers
- Receive referrals from caseworkers and members
There are no hidden fees and no plans to charge for these core tools.
Premium Applications (Currently Free)
All additional applications and advanced tools are currently offered at no cost.
- Shelter Management System
- Transportation Management System
- Digital Voucher, Badge & Check-In Systems
- Advanced Reporting & Analytics Tools
These tools are available for free during the platform's early and growth phases, so organizations can adopt them without financial barriers.
Why Pricing May Exist in the Future
We are committed to keeping PublicServicesHub accessible. If pricing is introduced, it will be only to cover operational costs (secure servers, infrastructure, and maintenance) and to keep the platform stable and available to the communities that rely on it.
- Core services will remain free
- Premium tools will always be optional
- Pricing will be communicated well in advance
- No organization will be required to upgrade
Discounts, Waivers & Community Support
We recognize that many providers operate with limited funding or are just getting started.
- Discounted pricing for small or emerging organizations
- Waivers or reduced rates for providers with limited funding
- Special consideration for nonprofits and community-based programs
Cost should never be a barrier to helping people in need.
No Surprises Policy
If we introduce paid features in the future, you will be notified in advance. Existing free features will not be removed, and you will never be forced to upgrade.